Matthew Faull Featured in Fortune Indonesia: Transforming the Hospitality Industry through Innovation and Technology

Swiss-Belhotel International is honored to be featured in Fortune Indonesia for our commitment to transforming the hospitality industry through innovation and technology.


Over the past two years, Swiss-Belhotel International has accelerated its digital transformation by investing in three key pillars: a website upgrade, the launch of an integrated Customer Relationship Management (CRM) system, and most recently, the Swiss-Belhotel International Mobile App.


Behind these innovations is a fully integrated backend architecture that enables guest preferences to be recognized instantly across our properties. This creates a more personalized and consistent guest experience while improving operational efficiency throughout our network in 20 countries.


Digital transformation is more than adopting new technologies—it is our approach to reshaping the future of hospitality through smarter, data-driven decisions, deeper market insights, and continuous value creation for our guests, hotel owners, and partners.


Thank you to Fortune Indonesia for highlighting our journey.

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